Shipping & returns

Shipping & Delivery

SHIPPING & DELIVERY

Dispatch - We aim to dispatch all orders within 1-2 business days, however, this may take longer during peak-trade periods. As soon as your order has been dispatched, we will email the relevant tracking details to help monitor the progress of shipping.

Delivery Times - Once orders have been shipped, they are expected to be delivered in 5-10 business days, depending on your location

CANCELLATIONS

Our orders are automatically processed so we regret that we are unable to make any changes to your order after placement. If you wish to cancel your order, please email sales@LaVeneto.com, if your order has not been dispatched a full e-gift voucher will be sent to you for the purchase amount.

DUTIES AND TAXES FOR YOUR COUNTRY
Duties and taxes are set by the customs agency in your destination country. These fees will depend on the value of your order and any applicable tax-free thresholds for imported products. The responsibility for paying these duties and taxes lies with the customer receiving the goods, and payment is required upon delivery. Please be aware that failing to declare the contents of your parcel is illegal.

Due to strict government border controls, these fees cannot be avoided, reduced, or waived and must be paid regardless of whether you accept or reject your parcel.

FAULTY/DAMAGED ITEMS

All our dresses are checked by our quality control team before they are dispatched. However, if your dress arrives damaged or faulty, please contact us immediately at sales@LaVeneto.com and we will resolve this for you promptly!